Terms and Conditions
1. Introduction
Welcome to tolv . These Terms and Conditions govern your use of our website (https://tolv.tryorder.net/menu) and mobile application ("tolv "). By accessing or using our services, you agree to be bound by these Terms.
2. Use of Our Services
• Eligibility:* You must be at least 18 years old to use our services.
• Account:* You may be required to create an account to place orders. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• Order Process: Orders placed through our website or App are subject to acceptance. We reserve the right to refuse or cancel any order.
3. Payment
• Payment Methods: We accept various payment methods, including credit/debit cards and digital wallets.
• *Pricing:* All prices are listed in [SAR] and are subject to change without notice.
• *Refunds:* Refunds are handled on a case-by-case basis. Please contact our customer service for assistance.
4. Delivery
• Delivery Area:* We deliver within the designated areas mentioned on our website and App.
• Delivery Time:* Estimated delivery times are provided for convenience and are not guaranteed.
5. Intellectual Property
All content on our website and App, including text, graphics, logos, and images, is the property of tolv and is protected by copyright and other intellectual property laws.
6. User Conduct
You agree not to use our services for any unlawful purpose or in any way that could harm our business or reputation.
7. Limitation of Liability
To the fullest extent permitted by law, tolv shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
8. Changes to Terms
We may update these Terms from time to time. The updated Terms will be posted on our website and App with the effective dat
Privacy Policy
1. Introduction
تولڤ | Tolv respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you use our website (https://tolv.tryorder.net/menu) and mobile application ("تولڤ | Tolv ").
2. Information We Collect
• Personal Information:* When you create an account or place an order, we collect personal information such as your name, email address, phone number, and payment information.
• Usage Data:* We collect information about your interactions with our website and App, such as IP address, browser type, and pages visited.
3. How We Use Your Information
• To Provide Services:* We use your personal information to process your orders, deliver products, and provide customer support.
• To Improve Services:* We analyze usage data to improve our website and App functionality.
• Marketing:* With your consent, we may send you promotional emails and offers.
4. Sharing Your Information
We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our business, such as payment processors and delivery partners.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.
6. Your Rights
You have the right to access, correct, or delete your personal information. You can update your account information through our website or App or contact us for assistance.
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. How To Delete Your Account In Order?
You can easily delete your account by accessing the “More” page in your restaurant/Café Mobile App. then select Your Account and choose the order “Delete Account”. If you want to retrieve the account again, you can log in with the same Phone Number as your account again.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our website and App with the effective date.